L o a d i n g
PRIVACY INFORMATION

Last Updated:

1. Introduction

Integrated Solutions Engineering ("ISE", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, and mailing address
  • Project Information: Project requirements, specifications, quotes, and proposals
  • Communication Records: Correspondence, emails, phone calls, and meeting notes
  • Payment Information: Billing addresses and payment details (processed through secure third-party payment processors)
  • Account Information: Usernames, passwords, and account preferences (if applicable)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Business partners and service providers
  • Public databases and marketing partners
  • Social media platforms (if you interact with us through social media)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AV integration services
  • Communication: To respond to inquiries, send project updates, and provide customer support
  • Project Management: To manage projects, process quotes, and coordinate installations
  • Business Operations: To process payments, manage accounts, and maintain records
  • Marketing: To send promotional materials, newsletters, and marketing communications (with your consent)
  • Legal Compliance: To comply with legal obligations, enforce agreements, and protect our rights
  • Website Improvement: To analyze website usage, improve user experience, and optimize our services
  • Security: To detect, prevent, and address security issues and fraudulent activity

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Cloud storage and hosting providers
  • Email and communication services
  • Analytics and marketing tools
  • Equipment manufacturers and suppliers (as necessary for project delivery)

4.2 Business Transfers

If ISE is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Respond to government requests

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your website usage. Cookies are small text files placed on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and fulfill our contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate business purposes

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

8.1 Access and Portability

You have the right to access and receive a copy of your personal information that we hold.

8.2 Correction

You have the right to request correction of inaccurate or incomplete information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

8.4 Objection and Restriction

You have the right to object to certain processing activities and request restriction of processing.

8.5 Withdraw Consent

If processing is based on consent, you have the right to withdraw consent at any time.

8.6 Opt-Out of Marketing

You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in Section 13 (Contact Information).

9. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification (for significant changes)
  • Displaying a notice on our website

Your continued use of our website or services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Integrated Solutions Engineering
Email: [email protected]
Phone: +1 (234) 567-890

Data Protection Officer:
If you have specific concerns about data protection, please contact our Data Protection Officer at the email address above.

14. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete personal information (subject to exceptions)
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information provided in Section 13.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 8. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.